Bridging the Gap in Healthcare Communications

 

HOTLink is a powerful middleware platform that ensures real-time message delivery between Nurse Call, RTLS systems, and portable communication devices. Designed specifically for the healthcare sector, HOTLink enables seamless integration with DECT and IP phones, ensuring critical messages reach the right people instantly.


Originally launched in 2013 by a team of experienced system integrators and low-voltage professionals, HOTLink has grown into a robust, Windows-based service trusted by healthcare facilities across North America.


 

How it works

 

HOTLink receives messages from various healthcare-related systems via IP or Serial connections. It supports both Clear Text and XML-based formats and can emulate legacy protocols, such as TAP Paging Base or SpectraLink XML.


Whether you need to relay messages as-is, transform payloads in real-time, or capture user actions like acknowledgements or rejections, HOTLink delivers the flexibility and reliability that Healthcare facilities demand.

 

 

supported Systems, Protocols, and Formats 

 

 

       Input Formats:

  • TAP (Serial RS232 or IP)
  • COMP2 
  • Spectralink XML

       Tested with:

  • ConnexAll (RPC)
  • ConnexAll (WTC Spectralink)
  • SARA (RPC)
  • SARA  Spectralink XML
  • Advancecare TAP
  • JSM COMP2
  • JSM ASM
  • Austco ASM

        Output Formats & Application:

  • COMP2 
  • RAW Text
  • CSV
  • Austco ASM
  • JSM Micro
  • TAP (Serial RS232 or IP)
  • NEC DMLS 1-way + Callback
  • SNOM 1-way + Callback
  • SNOM 1-way PLUS:  Call termination  by ACK
  • SNOM 2-Way: Report back to ConnexAll
  • SIP TTS (Early development stage)
  • SMS  (Early development stage)

 

 

 

Simple, Robust Architecture

 

The HOTLink application is lightweight, fast, and exceptionally reliable. It has been engineered to minimize memory fragmentation and run for years without failure. It does not depend on external packages like .NET or SQL Databases, and all required binaries are self-contained in the install directory. Configuration is handled through plain-text files,  eliminating GUI-related mishaps and supporting a clean, transparent operation.

Combined with detailed logs and diagnostic output, HOTLink is easy to manage and hard to break.

 

 

 

License with Confidence – No Annual SMA

 

HOTLink’s licensing model is straightforward and flexible. Your purchase includes:
•    1 year of complimentary technical support
•    No annual Software Maintenance Agreement (SMA)
•    Affordable, time-based support options for  any future needs
•    Free issue resolution for the current Windows major version

 

 

 

Proven in the Field

 

HOTLink has been in production since early 2019, first deployed in a healthcare facility in Hastings County, Ontario. It has since been successfully implemented across multiple nursing and retirement homes in North America.
Continual R&D ensures HOTLink keeps pace with evolving healthcare communication needs, adding new features and integrations each year.

 

 

Want to Learn More?


Contact us today to explore how HOTLink can streamline your facility’s communication workflows and improve response times.

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